How do I schedule an appointment? You can schedule your appointment by phone, in person or online. Reservations for your appointment are held with a credit card or gift certificate.
Arrival Time Please arrive 15 minutes before your treatment so that you can relax in our lounge and enjoy a cup of our Aveda Tea. During this time we can collect information that is required to ensure that your treatment meets your needs.
Do you accommodate late arrivals? We pride ourselves on providing service to all of our clients in a timely and professional manner. Your promptness is greatly appreciated and required to properly serve you. In the event that you are running late, you will be billed for the entire session. However, as a courtesy to other clients, we can only conduct your session within your scheduled appointment.
Do you accommodate couples and groups? You can share your FUSS experience.. Mention that you would like a double room when you make your booking and we can let you know if this is possible.
Will I be charged for cancelling my appointment? We request a minimum of 24 hours’ notice should you wish to reschedule or cancel your appointment. Failure to do so may result in a cancellation fee.
What methods of payment do you accept? Cash, checks (local only), Visa, Mastercard, Afterpay, ZipPay and FUSS Salon Gift Cards only.
Do you offer gift certificates? Absolutely! Salon and spa treatments are the perfect gift. Purchase an Instant Gift Certificate Online, or feel free to stop by the salon to purchase it in person. We encourage recipients to use certificates within one year of purchase. After this time, there will be a $2 per month maintenance fee per certificate.
What if I lose my gift voucher? Your certificate is considered the same as cash. It is necessary to keep track of this valuable property.
What if I’m pregnant? FUSS has many wonderful services to give you extra-special treatment during this (often uncomfortable!) time. We understand your need for care and safety, and make accommodations if necessary.
How do I choose the right treatments and products? We offer complimentary consultations, and can make recommendations to fit your wants and needs. Whether you are looking for a skin care product line to use at home, or have specific needs for a salon or spa treatment, we are always available to answer your questions.
Can I wear makeup during my facial or body treatment? During facials, your esthetician will remove your make-up for you. If you are scheduled for a body treatment and would like to remove your makeup beforehand, we will provide you with Aveda make-up removal products. We now carry the Youngblood Make-up line and offer a free make-up touch up after any service!
What is the minimum treatment age? Adolescents aged 12-17 are welcome to enjoy a selection of treatments with the permission and supervision of a parent, guardian or caregiver. Please check with your spa as to which treatments are available prior to making your booking and note that the client card must be signed by a parent, guardian or caregiver. We do not perform treatments on children under the age of 12. Please note we do not perform intimate waxing on anyone younger than 18 unless a parent is present.
Do you perform intimate waxing on men? We no longer offer this service to men, but we do offer all other areas for men.
Are you hiring? Applications are always open for the right person. We do require a minimum of Certificate 3 in hair or beauty. For all job opportunities please refer to our Facebook page.
Do you offer apprenticeships? Yes, we are always looking for our next rising star. Please email your expression of interest to firstname.lastname@example.org
What’s the difference between waxing and sugaring? Sugaring is a form of hair removal that resembles waxing but is gentler on the skin and is all-natural. Sugaring tends to hurt less than waxing because it pulls less on the skin while still effectively removing the hair. This also means that you will have a lot less irritation and redness.
What type of wax do you use? Depending on the client’s preference we use strip wax and hot wax. We only use hot wax on the face.
How often do I need laser sessions? Depending on your hair cycle and the density of the hair, you may require anywhere from 6-10 sessions
Do you do lash lifts? Unfortunately due to the high risk associated with this treatment we have decided to no longer offer this service
Can laser hair removal get rid of my grey hair? White and grey hair cannot be removed with laser treatment as it lacks that all-important pigment that the laser is attracted to
Can I have laser treatments when I’m pregnant? No, we do not perform laser on anyone who is pregnant or post pregnancy whilst breast feeding.
Do I need to tell you if my medical history changes? Yes, it is important to let us know if any medical history has changed as some treatments and products may be contraindicated to specific conditions and medications.
What skin conditions do you treat? We treat Acne, Ageing, Rosacea, Pigmentation and many many more!
Do I need to wear a mask in salon? We require all our staff and clients to wear a mask in salon (unless they have an exemption), when your treatment is ready to commence your mask can be removed.
Do I need to show proof of my vaccination status? No, we do not discriminate at FUSS, we do recommend if you are feeling unwell that you reschedule your appointment.